Terms and Conditions
Last Updated: 2024-10-12
Part 1: Introduction and Acceptance of Terms
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the trading bot and indicator programming services (“Services”) provided by AlgoCustom (“we”, “us”, “our”, or “Service Provider”). AlgoCustom is a trading bot and indicator programming service operated by Jorge Agustin Ureña, a sole proprietor based in Argentina.
By accessing or using the Services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Jorge Agustin Ureña, doing business as AlgoCustom.
1.2 Service Provider Information
Service Provider: Jorge Agustin Ureña
Service Provider CUIT: 23-44123069-9
Business Name: AlgoCustom
Contact Email: support@algocustom.com
For the purposes of these Terms, all references to AlgoCustom shall be understood to mean Jorge Agustin Ureña operating under the business name AlgoCustom.
2. Acceptance of Terms
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Nondisclosure Agreement, Disclaimer, Refund Policy, and Cookie Policy, which are incorporated herein by reference.
3. Services Overview
The Services include, but are not limited to:
- Programming of trading bots and indicators
- Conversion of trading algorithms between programming languages
- Fixes and optimizations for existing trading bots and indicators
- Customization of trading strategies
The process for engaging our Services typically involves:
- Submission of a requirements form
- Discussion of project details via chat (e.g., WhatsApp or Telegram)
- Issuance of an order for the agreed-upon services
- Payment processing through Native Teams or NOWPayments
4. Modifications to Terms
We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.
5. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements.
6. Communication
By using the Services, you consent to receive communications from us electronically, including emails and messages through the chat platforms used for project discussions. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Part 2: Responsibilities and Limitations
7. Service Provider Responsibilities
7.1. We commit to providing the Services as described in the agreed-upon package, including the development of trading bots, indicators, and related modifications or optimizations.
7.2. We will assist clients within the number of revisions allocated to their chosen package, as detailed in Section 8.
7.3. We will make reasonable efforts to meet estimated delivery times, though these may vary based on complexity and demand.
8. Revision Policy
8.1. Each package includes a specific number of revisions: – New Bots: Basic (2), Advanced (3), Pro (4), Elite (5) – New Indicators: Lite (2), Premium (4), Master (5) – Modifications: Tune (1), Boost (3), Supercharge (4) – Third-party Bot/Indicator Fixes: 2 revisions
8.2. Revisions can be requested up to 180 days after the last payment related to the bot/indicator.
8.3. If an error is found during a revision, it will not be deducted from the available revisions.
8.4. After exhausting the included revisions or exceeding 180 days, additional revision requests may incur fees between $10 and $30 per request.
8.5. If no error is found in a paid revision, the fee will not be refunded, but the revision can be applied to another development.
9. Client Responsibilities
9.1. Clients are responsible for providing accurate and complete information in the requirements form.
9.2. Clients must respond to queries and provide necessary information promptly during the development process.
9.3. After agreeing that the submitted information is correct and development is complete, any additions or modifications due to overlooked information may incur additional costs.
10. Limitations of Liability
10.1. Metatrader VPS: We do not offer assistance with Metatrader VPS and are not responsible for any malfunction of the EA when using this VPS.
10.2. Third-party Modifications: If a client modifies the code of a bot or indicator, it may be considered as programmed by a third party, and we will not provide support for it. Any changes or modifications requested will be treated as third-party bot modifications, subject to the points-based system for package selection.
10.3. Financial Losses: As detailed in the Disclaimer, we am not responsible for any financial losses that may occur from the use of the developed EAs or indicators.
10.4. Platform Malfunctions: We am not responsible for any malfunctions of the Metatrader 4 or 5 platforms.
11. Refund Policy
11.1. Refunds are only available before development starts. If requested before development, 65% of the payment will be refunded.
11.2. Once development has begun, no refunds will be issued. Please refer to the separate Refund Policy for full details.
12. Points-Based System for Modifications
12.1. Modifications are valued using a points system, where each point represents a unit of modification or feature complexity.
12.2. Clients choose packages based on the total points required for their desired modifications.
12.3. Multiple packages can be purchased, and revision numbers will be cumulative.
12.4. Unused points from one modification cannot be applied to future modifications.
13. Additional Costs
13.1. Adding new features or rules after development is complete will incur additional costs, even if some features or rules from the original package were not used.
13.2. If issues or new bugs are discovered while modifying or fixing third-party bots or indicators, additional costs may be incurred.
14. Package Changes
14.1. We reserve the right to change package inclusions, costs, and other details at any time.
14.2. Any changes will not affect orders that have already been placed and paid for.
Part 3: Intellectual Property and Ownership Rights
15. Ownership of Developed Products
15.1. Upon full payment for the Services, clients become the owners of the trading bots and indicators developed specifically for them.
15.2. Ownership includes the right to use, modify, and sell the developed products, subject to the limitations outlined in these Terms.
16. Restrictions on Code Usage
16.1. While clients own the final products, they are prohibited from using the underlying code provided as part of the Services to create other bots or indicators.
16.2. The programming techniques, algorithms, and methodologies used in the development process remain the intellectual property of the Service Provider.
17. Modifications and Support
17.1. Clients have the right to modify the code of their purchased bots or indicators. However, any modifications made by the client or a third party may result in the following:
- The bot or indicator may be considered as programmed by a third party.
- Support for the modified product may be limited or unavailable.
- Any future changes or modifications requested will be treated as third-party bot modifications, subject to the points-based system for package selection.
17.2. Support and modifications for products altered by clients or third parties will be provided at the Service Provider’s discretion and may incur additional costs.
18. Intellectual Property Infringement
18.1. Clients agree not to use the Services in any manner that infringes upon the intellectual property rights of the Service Provider or any third party.
18.2. In the event of any intellectual property infringement claim related to the Services, clients agree to promptly notify the Service Provider and cooperate in the defense against such claims.
19. Confidentiality
19.1. The Service Provider agrees to maintain the confidentiality of any proprietary information shared by the client during the course of providing the Services.
19.2. Clients agree to keep confidential any proprietary information, techniques, or methodologies disclosed by the Service Provider during the provision of Services.
19.3. For full details on confidentiality obligations, please refer to the separate Nondisclosure Agreement.
20. Open Source Components
20.1. If any open-source components are used in the development of bots or indicators, the Service Provider will inform the client and provide relevant licensing information.
20.2. Clients agree to comply with any open-source license terms that may apply to components used in their products.
21. Portfolio Rights
21.1. The Service Provider reserves the right to showcase the Services provided in their portfolio or client list for marketing purposes. This includes, but is not limited to:
a) Publishing images related to the developed bots or indicators
b) Displaying samples of code (without revealing full proprietary algorithms)
c) Sharing parameters or performance metrics of the provided services
d) Presenting anonymized case studies of successful projects
21.2. The Service Provider may also publish reviews, testimonials, or feedback provided by the client, with the client’s consent.
21.3. In all cases, the Service Provider will respect client confidentiality and will not disclose any specific confidential details of the work performed without explicit permission from the client.
21.4. Clients may opt-out of having their project included in the Service Provider’s portfolio by submitting a written request.
22. Termination and Intellectual Property
22.1. Upon termination of Services for any reason, the intellectual property rights as outlined in this section will remain in effect.
22.2. Clients retain ownership of fully paid products, subject to the usage restrictions outlined in these Terms.
23. Client Liability and Protection Clause
23.1. Clients agree to indemnify and hold harmless the Service Provider from any claims, damages, or expenses arising from the client’s use or misuse of the Services, including any modifications made to the provided code.
Part 4: Terms of Service and Changes
24. Service Delivery
24.1. Delivery Times: The delivery times shown in the packages are estimates and may vary depending on the complexity of the project and current demand. Additional time may be required due to unforeseen circumstances such as illness or technical issues. Clients will be informed of any significant delays.
24.2. Service Quality: While every effort is made to deliver high-quality services, all software and services are provided “as is,” without any warranties, express or implied.
24.3. Risk Acknowledgment: By using our services, you acknowledge that trading involves significant risk and that past performance is not indicative of future results.
25. Changes to Services
25.1. Right to Modify: We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice.
25.2. Package Changes: We may change what each package includes, costs, or other details at our discretion. Any changes will not affect orders that have already been placed and paid for.
26. Termination of Services
26.1. Right to Terminate: We reserve the right to terminate or suspend services to any client at my discretion, without prior notice.
26.2. Effect of Termination: Upon termination, any outstanding obligations or payments will remain in effect.
27. Disclaimer of Warranties
27.1. No Guarantee: We do not guarantee the success or profitability of any trading strategy, bot, or indicator developed as part of the Services.
27.2. Financial Advice: The Services do not constitute financial advice. Clients are encouraged to seek the counsel of qualified financial experts before making significant trading decisions.
28. Limitation of Liability
28.1. Financial Losses: As stated in the separate Disclaimer, we are not responsible for any financial losses that may occur from the use of the developed products or services.
28.2. Indirect Damages: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of the Services.
29. Indemnification
29.1. Client agrees to indemnify and hold harmless the Service Provider from any claims, damages, or expenses arising from the client’s use of the Services or violation of these Terms.
30. Governing Law and Jurisdiction
30.1. These Terms shall be governed by and construed in accordance with the laws of Argentina.
30.2. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Argentina.
31. Severability
31.1. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
32. Entire Agreement
32.1. These Terms, along with the Privacy Policy, Nondisclosure Agreement, Disclaimer, Refund Policy, and Cookie Policy, constitute the entire agreement between you and the Service Provider regarding the Services.
33. Future Business Structure Changes
33.1. Modification of Business Structure:
In the event that the Service Provider undergoes changes in business structure, such as forming a company, incorporating additional team members, or other significant organizational changes, these Terms will continue to apply unless otherwise agreed upon in writing.
33.2. Notification of Changes:
Clients will be notified of any substantial changes to the business structure that may impact the provision of Services or the terms governing their use. Such notifications will be provided via the contact information provided by the client.
33.3. Continuity of Services:
Any changes in business structure will not affect existing agreements or Services in progress, and all obligations under these Terms will remain in force.
34. Contact Information
34.1. For any questions or concerns regarding these Terms or the Services, please contact:
Email: support@algocustom.com
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
Last Updated: 2024-10-12
1. Introduction
Welcome to AlgoCustom. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website algocustom.com and use our services.
We use your data to provide and improve our services. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you.
2.1 Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
– Email address
– First name and last name
– Phone number
– Address, State, Province, ZIP/Postal code, City
– Usage Data
– Other information relevant to customer surveys and/or offers
2.2 Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
2.3 Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Types of Cookies We Use:
– Essential Cookies: Necessary for the website to function properly.
– Performance Cookies: Collect information about how visitors use our website.
– Functionality Cookies: Remember your preferences and settings.
– Targeting Cookies: Used for advertising and marketing purposes.
Managing Your Cookie Preferences:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.
For more detailed information about the cookies we use, please visit the Cookies Policy.
3. Use of Data
AlgoCustom uses the collected data for various purposes:
– To provide and maintain our Service
– To notify you about changes to our Service
– To allow you to participate in interactive features of our Service when you choose to do so
– To provide customer support
– To gather analysis or valuable information so that we can improve our Service
– To monitor the usage of our Service
– To detect, prevent and address technical issues
– To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
4. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), AlgoCustom’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AlgoCustom may process your Personal Data because:
– We need to perform a contract with you
– You have given us permission to do so
– The processing is in our legitimate interests and it’s not overridden by your rights
– For payment processing purposes
– To comply with the law
5. Retention of Data
AlgoCustom will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AlgoCustom will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
7. Disclosure of Data
7.1 Business Transaction
If AlgoCustom is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
7.2 Disclosure for Law Enforcement
Under certain circumstances, AlgoCustom may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
7.3 Legal Requirements
AlgoCustom may disclose your Personal Data in the good faith belief that such action is necessary to:
– Comply with a legal obligation
– Protect and defend the rights or property of AlgoCustom
– Prevent or investigate possible wrongdoing in connection with the Service
– Protect the personal safety of users of the Service or the public
– Protect against legal liability
8. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
9. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AlgoCustom aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
– Right to Access: You can request access to your personal data that we hold.
– Right to Rectification: You can request corrections to any inaccurate or incomplete data.
– Right to Erasure: You can request the deletion of your personal data under certain conditions.
– Right to Restriction of Processing: You can request that we limit the processing of your data.
– Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
– Right to Object: You can object to the processing of your personal data for certain purposes.
10. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
– What personal information we have about you. If you make this request, we will return to you:
– The categories of personal information we have collected about you.
– The categories of sources from which we collect your personal information.
– The business or commercial purpose for collecting or selling your personal information.
– The categories of third parties with whom we share personal information.
– The specific pieces of personal information we have collected about you.
– A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
– A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
CCPA Rights:
– Right to Know: You can request information about the personal data we collect, use, disclose, and sell.
– Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
– Right to Opt-Out of Sale: You can direct us to stop selling your personal information.
– Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by email to: support@algocustom.com.
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
11. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose your information for any other purpose.
These Service Providers are required to adhere to confidentiality obligations and may only use your personal information to carry out the services they are contracted to perform.
Data Sharing and Third Parties
We may share your personal information with third-party service providers to facilitate our services, including:
– Payment Processors: We use Native Teams and NOWPayments to process payments. Native Teams’ privacy practices can be found here and NOWPayments here.
– Communication Platforms: We use WhatsApp and Telegram for customer communications. Please refer to their respective privacy policies for more information.
We ensure that these third parties are compliant with relevant data protection laws and only use your data for the purposes specified by us.
12. Links to Other Websites
Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.
13. Children’s Privacy
Our services are not directed to individuals under 13. If you believe your child has provided us with personal data, please contact us to remove it.
14. Retention of Your Information
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
– Service Provision: Retaining data to provide and support our services.
– Legal Obligations: Complying with legal requirements and resolving disputes.
– Business Interests: Protecting our rights and pursuing legitimate business interests.
When your data is no longer needed, we securely delete or anonymize it.
15. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@algocustom.com
Disclaimer
Last Updated: 2024-09-19
Welcome to AlgoCustom. By using our services, including the programming of trading bots, indicators, language conversion, fixes, and optimizations, you agree to the following terms and conditions outlined in this disclaimer. Please read it carefully before engaging with our services.
General Disclaimer
– No Financial Advice: The services provided through our website, including custom programming for trading bots and indicators, are for technical and informational purposes only. We do not offer financial, trading, or investment advice. Any information provided by us or through our services should not be interpreted as an endorsement or recommendation to engage in any trading strategy or financial decision.
– No Performance Guarantees: The performance of any trading bot or indicator depends entirely on the strategy specified by the client. As a service provider, we do not guarantee or promise any specific results, profits, or outcomes from using the bots, indicators, or any other services we provide.
– Use at Your Own Risk: Trading financial instruments, including the use of automated systems, carries significant risk. You must fully understand these risks and accept that you are solely responsible for any outcomes, whether positive or negative, resulting from the use of our products and services.
Limitation of Liability
– No Liability for Losses: We will not be held liable for any financial losses, damages, or other issues that arise from the use of our trading bots, indicators, or other services. It is the client’s responsibility to monitor and manage their trading activities and make informed decisions.
– Third-Party Platforms: We program bots and indicators for platforms such as MetaTrader, but we are not responsible for the functionality or performance of these platforms, nor for any errors or malfunctions related to them.
– Customer Responsibility: You agree that you are responsible for testing the functionality of the delivered bots and indicators and that you will use them in a secure environment, such as a demo account, before live trading. We strongly recommend backtesting to ensure the bots and indicators align with your strategy and risk tolerance.
Intellectual Property
– Ownership of Code: The ownership and rights to the code will be clearly outlined in the agreement between us and the customer. In most cases, the code is custom-developed for your specific needs, and you will own the rights to the final product unless otherwise specified.
– Licensing and Use: You are permitted to use, modify, and distribute the bots and indicators we program, as long as such actions do not violate any applicable laws.
User Responsibility
– Testing and Backtesting: You are responsible for thoroughly testing and backtesting the bots or indicators we provide before using them in live trading environments. It is strongly recommended that clients use demo accounts and perform comprehensive testing to ensure that the product meets their expectations.
– Maintenance and Updates: We are not responsible for maintaining or updating the bots and indicators unless specifically agreed upon. It is your responsibility to ensure that the software remains compatible with the platform on which it is used, and you may need to seek further services for future updates or modifications.
By proceeding with our services, you acknowledge that you have read, understood, and agreed to this disclaimer. If you have any questions or require further clarification, please feel free to contact us at support@algocustom.com
Refund Policy
Last Updated: 2024-10-12
At AlgoCustom, we provide custom programming services for trading bots, indicators, conversions, optimizations, and fixes. We aim to deliver projects on time and according to the specifications discussed with our clients. Since our services are custom-made and require detailed analysis and development time, we have outlined our refund policy below.
1. Refund Eligibility
We offer limited refunds due to the custom nature of our services. You may request a refund under the following condition:
– Refunds may be requested before development begins after the payment is made.
– If you request a refund during this period, you will receive 65% of the total payment. The remaining 35% is non-refundable due to the time spent analyzing the requirements and discussing questions in the initial phases.
– Refunds will not be available once development work has started.
2. Additional Features or Changes
After reviewing your requirements and discussing the project with you, we will recommend the appropriate package to match your needs. Should you decide to add additional features or request changes that exceed the scope of the original agreement
– You will only need to pay the difference between the current package and the more premium package that meets the new requirements.
3. Transaction Fees
Any fees incurred through third-party services, such as Native Teams, NOWPayments or other payment processors, may be deducted from the refund amount. These fees are non-refundable.
4. Commitment to Service Quality
We are fully committed to delivering high-quality services and meeting agreed-upon deadlines. However, if delays occur due to circumstances beyond our control (e.g., illness, technical issues, or unforeseen events), you will be notified promptly, and the impact on delivery times will be communicated.
5. Revisions and Lifetime Guarantee
We offer a lifetime guarantee on all projects. This means that if you encounter any issues due to our work, you can contact us for assistance at any time. However, the number of revisions is limited based on the package you purchase:
– The revision limits are outlined in each package, and additional revisions beyond these limits may incur extra fees.
6. Refund Request Process
To request a refund, please follow these steps:
1. Contact our support team before development begins at support@algocustom.com or via chat.
2. Provide your order details and the reason for the refund request.
3. Our team will review your request and respond within 2 business days.
7. Alternative Refund Methods and Credit Application
Please be advised that any refund issued may be processed via an alternative payment method, which may differ from the original form of payment. For example, in cases where an initial payment was made via credit card, we reserve the right to remit the applicable 65% refund through a cryptocurrency payment option or other suitable means. Alternatively, at the client’s discretion, the refundable amount may be applied as a credit toward future services or new project orders under our offerings, thereby waiving the immediate transfer of funds.
8. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
– The service has been completed and delivered as per the agreed-upon specifications.
– The customer has approved the commencement of development.
– The customer requests changes or additional features after the development has started, without upgrading to a more premium package.
9. Delivery of Services
All completed services will be delivered via email or chat as agreed during our discussions. Please ensure you provide accurate contact information to avoid delivery delays.
10. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be communicated to clients promptly.
11. Contact Information
If you have any questions or need to discuss a refund, please contact us at:
– Email: support@algocustom.com
Non-Disclosure Agreement (NDA)
Last Updated: 2024-09-19
This Non-Disclosure Agreement (“Agreement”) is between AlgoCustom (“Service Provider”) and any user or client (“Client”) who provides information through this website. By submitting any information, you agree to the following terms and conditions.
1. Confidentiality of Client Information
– Private and Secure Information: The Service Provider is committed to protecting the confidentiality of the information provided by the Client. Any personal information, trading strategies, or other proprietary information shared with the Service Provider during discussions, development, or any other communication will be kept confidential. We do not sell, share, or distribute this information to any third-party bots or companies.
2. Limitation of Liability for Unauthorized Access
– Cybersecurity Risks: While we take reasonable steps to protect the Client’s information, the Service Provider cannot guarantee absolute security. In the event of a cyberattack, data breach, or any unauthorized access to our systems beyond our control, the Service Provider is not liable for any unauthorized disclosure, theft, or misuse of the Client’s information.
3. Ownership of Trading Bots and Indicators
– Client Ownership: The Client retains full ownership of the custom trading bots, indicators, or any other custom software developed specifically for them by the Service Provider. The Client has full rights to use, modify, and distribute the bot as they see fit.
– Shared Features: While the bot or indicator is custom-developed, some features or functionalities (such as common technical indicators, trading logic, or structural components) may be similar to those used in other bots or indicators developed by the Service Provider. The Service Provider reserves the right to reuse certain features or components in future projects without limitation. However, the final product delivered to the Client remains the property of the Client.
4. Intellectual Property of Shared Features
– Non-Exclusive Use of Features: The Client acknowledges that the Service Provider may incorporate common or reusable elements (e.g., technical tools, calculation methods) in multiple projects. These features are not unique to the Client’s project and may appear in other bots or indicators developed by the Service Provider. The reuse of these features does not affect the Client’s ownership of their bot or indicator.
– Customization: Any specific customizations made for the Client, based on their specifications or strategy, will belong solely to the Client, but the Service Provider reserves the right to reuse general structures or frameworks in future products.
5. Use of Client Information
– Limited Use of Information: Information provided by the Client will only be used to develop the trading bots or indicators as requested. The Service Provider will not use this information for any other purpose, nor will it be shared with third parties, except as required by law or with the Client’s written consent.
6. Exceptions to Confidentiality
– Legal or Regulatory Requirements: If required by law, court order, or governmental regulation, the Service Provider may disclose Client information without prior notice or consent. The Service Provider will make reasonable efforts to notify the Client if such disclosure is required, unless prohibited by law.
– Security Risks: As mentioned above, in the event of a cyberattack or similar incident, the Service Provider is not responsible for any unauthorized access, theft, or misuse of the Client’s information.
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Acceptance of Agreement
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Cookie Policy
Last Updated: 2024-09-19
1. Introduction
This Cookie Policy explains how AlgoCustom (“we”, “us”, or “our”) uses cookies and similar technologies on our website. We use these technologies to enhance your browsing experience, analyze our website traffic, and provide personalized content and advertisements. By using our website, you consent to our use of cookies in accordance with this policy.
2. What are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be “persistent” or “session” cookies, and can be first-party or third-party.
3. Types of Cookies We Use
We use the following types of cookies on our website:
3.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
3.2 Analytics Cookies
We use analytics cookies to collect information about how visitors use our website. This helps us improve our website’s functionality and user experience. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
3.3 Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
3.4 Advertising Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
3.5 Social Media Cookies
These cookies are set by social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests.
4. Purpose and Duration of Cookies
| Cookie Type | Purpose | Duration |
|————-|———|———-|
| Essential | Website functionality | Session |
| Analytics | Improve user experience | Up to 2 years |
| Functional | Remember user preferences | Up to 1 year |
| Advertising | Deliver personalized ads | Up to 90 days |
| Social Media| Enable content sharing | Up to 1 year |
5. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
– Google Analytics: For website analytics
– Facebook Pixel: For advertising and analytics
– Native Teams and NOWPayments: For payment processing
Please refer to these third parties’ privacy policies for more information on how they use cookies.
6. Your Choices Regarding Cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled, and some of our services may not function properly.
7. How to Manage Cookies
You can manage your cookies preferences through your browser settings. Here are links to instructions for common browsers:
– Google Chrome
– Mozilla Firefox
– Safari
– Microsoft Edge
8. Consequences of Disabling Cookies
If you decide to disable certain cookies, you may not be able to use some features of our website effectively. This could prevent you from saving customized settings and may affect the functionality and features of the website.
9. Changes to This Cookie Policy
We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the “Last Updated” date.
10. Data Collection and Use
Information collected via cookies is used in accordance with our Privacy Policy. We do not use cookies to collect personally identifiable information about you.
11. Cross-Border Data Transfers
Data collected through cookies may be transferred and stored on servers located outside your country. We ensure that such transfers comply with applicable data protection laws.
12. Contact Us
If you have any questions about this Cookie Policy, please contact us at:
Email: support@algocustom.com
13. Compliance Statement
This Cookie Policy is designed to comply with relevant data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).