Terms and Conditions

Last Updated: 2025-04-16

Part 1: Introduction and Acceptance of Terms

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the trading bot and indicator programming services (“Services”) provided by AlgoCustom LLC (“we,” “us,” “our,” or “the Company”). AlgoCustom LLC is a limited liability company registered in the State of New Mexico, USA, providing specialized programming services.

By accessing or using the Services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you (“Client,” “you,” “your”) and AlgoCustom LLC.

1.2 Company Information

Company Name: AlgoCustom LLC

State of Registration: New Mexico, USA

Principal Address: 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA

Business ID: 0008015367

Contact Email: support@algocustom.com

For the purposes of these Terms, all references to AlgoCustom or the Service Provider shall be understood to mean AlgoCustom LLC.

2. Acceptance of Terms

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Nondisclosure Agreement, Disclaimer, Refund Policy, and Cookie Policy, which are incorporated herein by reference.

3. Services Overview

The Services include, but are not limited to:

1. Programming of trading bots and indicators
2. Conversion of trading algorithms between programming languages
3. Fixes and optimizations for existing trading bots and indicators
4. Customization of trading strategies

The process for engaging our Services typically involves:

1. Submission of a requirements form
2. Discussion of project details via chat (e.g., WhatsApp or Telegram)
3. Issuance of an order for the agreed-upon services
4. Payment processing facilitated through Stripe (for card payments) or NOWPayments (for cryptocurrency payments), or other methods as may be offered by the Company from time to time.

It is expressly understood that AlgoCustom LLC provides programming services based on client specifications and does not offer financial advice, investment strategies, or pre-built trading systems.

4. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the ‘Last Updated’ date. Minor changes may be made without specific notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

5. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements.

6. Communication

By using the Services, you consent to receive communications from us electronically, including emails and messages through the chat platforms used for project discussions. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Official notices regarding the Services or these Terms will primarily be sent to the email address associated with your order or inquiry.

Part 2: Responsibilities and Limitations

7. Service Provider Responsibilities

7.1. We commit to providing the Services as described in the agreed-upon package, including the development of trading bots, indicators, and related modifications or optimizations.

7.2. We will assist clients within the number of revisions allocated to their chosen package, as detailed in Section 8.

7.3. We will make reasonable efforts to meet estimated delivery times, though these may vary based on complexity and demand.

8. Revision Policy

8.1. Each package includes a specific number of revisions: – New Bots: Basic (2), Advanced (3), Pro (4), Elite (5) – New Indicators: Lite (2), Premium (4), Master (5) – Modifications: Tune (1), Boost (3), Supercharge (4) – Third-party Bot/Indicator Fixes: 2 revisions

8.2. Revisions can be requested up to 90 days after the last payment related to the bot/indicator.

8.3. If an error is found during a revision, it will not be deducted from the available revisions.

8.4. After exhausting the included revisions or exceeding 90 days, additional revision requests may incur fees between $10 and $30 per request.

8.5. If no error is found in a paid revision, the fee will not be refunded, but the revision can be applied to another development.

9. Client Responsibilities

9.1. Clients are responsible for providing accurate and complete information in the requirements form.

9.2. Clients must respond to queries and provide necessary information promptly during the development process.

9.3. After agreeing that the submitted information is correct and development is complete, any additions or modifications due to overlooked information may incur additional costs.

10. Limitations of Liability

10.1. Metatrader VPS: We do not offer assistance with Metatrader VPS and are not responsible for any malfunction of the EA when using this VPS.

10.2. Third-party Modifications: If a client modifies the code of a bot or indicator, it may be considered as programmed by a third party, and we will not provide support for it. Any changes or modifications requested will be treated as third-party bot modifications, subject to the points-based system for package selection.

10.3. Financial Losses: As detailed in the Disclaimer, we are not responsible for any financial losses that may occur from the use of the developed EAs or indicators.

10.4. Platform Malfunctions: We are not responsible for any malfunctions of the Metatrader 4, Metatrader 5 or TradingView platforms.

11. Refund Policy

11.1 General Policy: Due to the custom nature of the programming services provided and the significant allocation of resources required upon project initiation (including requirements analysis, consultation, and developer scheduling), AlgoCustom LLC generally does not offer refunds once an order has been placed and payment has been made. Clients engage our services based on the understanding that they are purchasing custom development work tailored to their specific requirements.

11.2 Exceptions for Non-Provision of Service: Refunds will only be issued under the following limited circumstances, at the sole discretion of AlgoCustom LLC:

1. a) Pre-Payment Misunderstanding: If, after payment is received but before substantial development work has commenced, it becomes clear due to a mutual misunderstanding discovered during initial clarification calls that AlgoCustom LLC cannot provide the service the Client believed they were purchasing (e.g., the request falls entirely outside our stated service offerings like seeking financial advice or a service we don’t technically support).
2. b) Service Incapability: If, after payment and initial assessment, AlgoCustom LLC determines that the requested project is technically beyond our current capabilities or expertise, and we cannot reasonably fulfill the core requirements outlined in the order.

11.3 No Refunds for Other Reasons: Except for the specific situations outlined in Section 11.2, refunds will not be issued for any other reason, including but not limited to:

1. a) Client changing their mind or strategy after placing the order.
2. b) Dissatisfaction with the trading performance or financial results of the software developed (refer to our Disclaimer).
3. c) Delays in development caused by the Client’s failure to provide timely information or feedback.
4. d) Disagreement with the development approach chosen by AlgoCustom LLC, provided it meets the agreed-upon functional requirements.
5. e) Issues arising from the client’s chosen broker, platform, VPS, or other third-party services.
6. f) After the development work has commenced or been completed according to the agreed specifications.

11.4 Refund Process for Exceptions: If an exception under Section 11.2 applies, AlgoCustom LLC will notify the Client and process the appropriate refund amount (which may be partial if some initial analysis work was completed) back to the original payment method or via an alternative method (e.g., cryptocurrency) if the original method is not feasible or results in excessive fees, at AlgoCustom LLC’s discretion. Any non-refundable transaction fees charged by payment processors (Stripe, NOWPayments, etc.) may be deducted from the refunded amount.

11.5 Reference Separate Policy: This section provides a summary. Please refer to our separate Refund Policy document for potentially more detailed explanations, though the core principles outlined here govern.

12. Points-Based System for Modifications

12.1. Modifications are valued using a points system, where each point represents a unit of modification or feature complexity.

12.2. Clients choose packages based on the total points required for their desired modifications.

12.3. Multiple packages can be purchased, and revision numbers will be cumulative.

12.4. Unused points from one modification cannot be applied to future modifications.

13. Additional Costs

13.1. Adding new features or rules after development is complete will incur additional costs, even if some features or rules from the original package were not used.

13.2. If issues or new bugs are discovered while modifying or fixing third-party bots or indicators, additional costs may be incurred.

14. Package Changes

14.1. We reserve the right to change package inclusions, costs, and other details at any time.

14.2. Any changes will not affect orders that have already been placed and paid for.

Part 3: Intellectual Property and Ownership Rights

15. Ownership of Developed Products

15.1. Upon full payment for the Services, clients become the owners of the trading bots and indicators developed specifically for them.

15.2. Ownership includes the right to use, modify, and sell the developed products, subject to the limitations outlined in these Terms and the rights reserved by the Company as specified herein (e.g., Portfolio Rights in Section 21).

16. Restrictions on Code Usage

16.1. While clients own the final custom product delivered, they are prohibited from using the underlying code provided as part of the Services to create other bots or indicators.

16.2. The programming techniques, algorithms, and methodologies used in the development process remain the intellectual property of the Service Provider.

17. Modifications and Support

17.1. Clients have the right to modify the code of their purchased bots or indicators. However, any modifications made by the client or a third party may result in the following:

1. The bot or indicator may be considered as programmed by a third party.
2. Support for the modified product may be limited or unavailable.
3. Any future changes or modifications requested will be treated as third-party bot modifications, subject to the points-based system for package selection.

17.2. Support and modifications for products altered by clients or third parties will be provided at the Service Provider’s discretion and may incur additional costs.

18. Intellectual Property Infringement

18.1. Clients agree not to use the Services in any manner that infringes upon the intellectual property rights of the Service Provider or any third party.

18.2. In the event of any intellectual property infringement claim related to the Services, clients agree to promptly notify the Service Provider and cooperate in the defense against such claims.

19. Confidentiality

19.1. The Service Provider agrees to maintain the confidentiality of any proprietary client-provided information shared by the client during the course of providing the Services.

19.2. Clients agree to keep confidential any proprietary Company information, techniques, or methodologies disclosed by the Service Provider during the provision of Services.

19.3. For full details on confidentiality obligations, please refer to the separate Nondisclosure Agreement. Subject to the Company’s Portfolio Rights as outlined in Section 21.

20. Open Source Components

20.1. If any open-source components are used in the development of bots or indicators, the Service Provider will inform the client and provide relevant licensing information.

20.2. Clients agree to comply with any open-source license terms that may apply to components used in their products.

21. Portfolio Rights and Marketing Rights

21.1. The Service Provider reserves the right to showcase the Services provided in their portfolio or client list for marketing purposes. This includes, but is not limited to:

a) Publishing images related to the developed bots or indicators

b) Displaying samples of code (without revealing full proprietary algorithms)

c) Sharing parameters or performance metrics of the provided services

d) Presenting anonymized case studies of successful projects

21.2. The Service Provider may also publish reviews, testimonials, or feedback provided by the client, with the client’s consent.

21.3. In all cases, the Service Provider will respect client confidentiality and will not disclose any specific confidential details of the work performed without explicit permission from the client.

21.4. Clients may opt-out of having their project included in the Service Provider’s portfolio by submitting a written request.

21.1 Showcase Permission: The Client agrees that AlgoCustom LLC shall have the right to showcase the Services provided and the resulting products (bots/indicators) in its portfolio, website, social media, case studies, and other marketing materials. This is essential for demonstrating our capabilities and experience to potential clients.

21.2 Scope of Showcase: This right includes, but is not limited to:

1. a) Publishing generalized descriptions of the project goals and solutions developed.
2. b) Displaying visual representations (e.g., screenshots, videos) of the software interface or its operation (e.g., chart behavior, parameter settings interface).
3. c) Sharing anonymized or aggregated performance metrics, backtesting results, or parameter examples associated with the project. Code snippets may be displayed only if they are non-proprietary, illustrative examples of general techniques, or have been sufficiently anonymized.
4. d) Presenting anonymized case studies discussing the challenges and outcomes of the project.
5. e) Using the Client’s name or logo in a client list, subject to the Client’s right to opt-out per Section

21.3 Protection of Confidential Information: AlgoCustom LLC commits that in exercising these portfolio rights, it will not disclose the Client’s specific, confidential, proprietary trading algorithms, unique source code logic central to the Client’s strategy, sensitive personal data, or any other information designated as strictly confidential under the Non-Disclosure Agreement or Section 19, unless explicit written permission is granted by the Client for such specific disclosure. The focus will be on showcasing the technical work performed and general outcomes, not revealing the Client’s ‘secret sauce’.

21.4 Client Opt-Out for Name/Logo: Clients may request in writing (e.g., via email to support@algocustom.com) that their name and/or logo not be used in connection with portfolio displays or client lists. AlgoCustom LLC will make reasonable efforts to honor such requests for future marketing materials. Opting out of name/logo use does not revoke the Company’s right to showcase the project itself anonymously or using generalized descriptions/visuals as described in Section 21.2 (a-d).

21.5 Use of Testimonials: The Company may publish reviews, testimonials, or feedback provided by the client, potentially including the Client’s name or business name, only with the Client’s explicit consent obtained separately.

22. Termination and Intellectual Property

22.1. Upon termination of Services for any reason, the intellectual property rights as outlined in this section will remain in effect.

22.2. Clients retain ownership of fully paid products, subject to the usage restrictions outlined in these Terms.

22.1. Upon termination of Services for any reason, the intellectual property rights as outlined in this section will remain in effect.

22.2. Clients retain ownership of fully paid products, subject to the usage restrictions outlined in these Terms.

23. Client Liability and Protection Clause

23.1. Client agrees to indemnify, defend, and hold harmless AlgoCustom LLC and its members, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to:

1. The Client’s use or misuse of the Services or any software developed hereunder.
2. The Client’s trading activities, decisions, and outcomes, whether using the developed software or otherwise.
3. Any modifications made by the Client or a third party to the code provided by AlgoCustom LLC.
4. The Client’s breach of any provision of these Terms, the Non-Disclosure Agreement, or any other referenced policy.
5. The Client’s violation of any applicable laws or regulations or the rights of any third party.

Part 4: Terms of Service and Changes

24. Service Delivery

24.1. Delivery Times: The delivery times shown in the packages are estimates and may vary depending on the complexity of the project and current demand. Additional time may be required due to unforeseen circumstances such as illness or technical issues. Clients will be informed of any significant delays.

24.2. Service Quality: While every effort is made to deliver high-quality services, all software and services are provided “as is” and “as available,” without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. AlgoCustom LLC does not warrant that the services will be uninterrupted, error-free, or completely secure.

24.3. Risk Acknowledgment: By using our services, you acknowledge that trading involves significant risk and that past performance is not indicative of future results.

25. Changes to Services

25.1. Right to Modify: We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

25.2. Package Changes: We may change what each package includes, costs, or other details at our discretion. Any changes will not affect orders that have already been placed and paid for.

26. Termination of Services

26.1. Right to Terminate: We reserve the right to terminate or suspend services to any client at my discretion, without prior notice.

26.2. Effect of Termination: Upon termination, any outstanding obligations or payments will remain in effect.

27. Disclaimer of Warranties and Guarantees

27.1 No Guarantee of Performance or Profitability: AlgoCustom LLC does not guarantee the success, performance, accuracy, reliability, or profitability of any trading strategy, bot, or indicator developed as part of the Services. Trading financial instruments involves substantial risk of loss and is not suitable for all investors. Past performance, whether actual or simulated, is not indicative of future results.

27.2 No Financial, Investment, or Legal Advice: The Services provided by AlgoCustom LLC consist solely of software programming based on client specifications. AlgoCustom LLC and its personnel are not financial advisors, registered investment advisors, brokers, or tax professionals. Nothing provided by AlgoCustom LLC, whether on its website, in communications, or within the developed software, shall be construed as financial advice, investment recommendations, trading signals, legal advice, or tax advice. Clients are solely responsible for their trading decisions and should seek independent advice from qualified professionals.

27.3 Software Provided “As Is / As Available”: As stated in Section 24.2, all services and software are provided “as is” and “as available” without warranties of any kind. AlgoCustom LLC disclaims all warranties, express or implied, to the fullest extent permissible by law.

27.4 Client Responsibility for Testing and Use: The Client is solely responsible for thoroughly testing (including backtesting and forward-testing/demo trading) any software developed by AlgoCustom LLC before deploying it in a live trading environment. The Client assumes all risks associated with the use of the software.

28. Limitation of Liability

28.1 Exclusion of Indirect Damages: To the maximum extent permitted by applicable law, in no event shall AlgoCustom LLC or its members, officers, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, revenue, goodwill, use, data, trading losses, or other intangible losses, arising out of or relating to the access to or use of, or the inability to access or use, the Services or software developed hereunder, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if AlgoCustom LLC has been advised of the possibility of such damages.

28.2 Cap on Direct Damages: To the maximum extent permitted by applicable law, the total aggregate liability of AlgoCustom LLC and its members, officers, employees, and agents for all claims arising out of or relating to these Terms, the Services, or the software developed hereunder, whether in contract, tort, or otherwise, shall be limited to the amount of fees actually paid by the Client to AlgoCustom LLC for the specific Service giving rise to the claim during the three (3) month period immediately preceding the event giving rise to the liability.

28.3 Acknowledgment of Risks: The Client acknowledges and agrees that the limitations of liability and disclaimers of warranties set forth in these Terms reflect a reasonable and fair allocation of risk between the Client and AlgoCustom LLC and are essential elements of the basis of the bargain between the parties. The Client acknowledges the inherent risks in trading and the use of automated systems, as stated in our Disclaimer, and agrees that AlgoCustom LLC cannot be held responsible for trading outcomes.

29. Indemnification

29.1. Client agrees to indemnify and hold harmless the Service Provider from any claims, damages, or expenses arising from the client’s use of the Services or violation of these Terms.

30. Governing Law and Jurisdiction

30.1 Governing Law: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without giving effect to any choice or conflict of law provision or rule.

30.2 Jurisdiction and Venue: Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the federal courts of the United States located in New Mexico or the courts of the State of New Mexico located in Bernalillo County. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

30.3 Arbitration Agreement and Class Action Waiver:

1. Agreement to Arbitrate: You and AlgoCustom LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in Albuquerque, New Mexico, before one arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) pursuant to its Consumer Arbitration Rules (or Commercial Arbitration Rules if applicable). Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
2. Waiver of Jury Trial and Class Action: By agreeing to arbitration, you and AlgoCustom LLC are each waiving the right to a trial by jury. You and AlgoCustom LLC also agree that any arbitration shall be conducted in your respective individual capacities only and not as a class action or other representative action, and you and AlgoCustom LLC expressly waive your respective right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
3. Opt-Out: You may opt-out of this Arbitration Agreement. If you do so, neither you nor AlgoCustom LLC can require the other to participate in an arbitration proceeding. To opt-out, you must notify AlgoCustom LLC in writing within 30 days of the date that you first became subject to this arbitration provision by sending an email to support@algocustom.com with the subject line “Arbitration Opt-Out”. Your notice must include your name, address, and a clear statement that you want to opt-out of this arbitration agreement.

31. Severability

31.1. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

32. Entire Agreement

32.1. These Terms, along with the Privacy Policy, Nondisclosure Agreement, Disclaimer, Refund Policy, and Cookie Policy, constitute the entire agreement between you and the Service Provider regarding the Services.

33. Assignment and Successors

These Terms are binding upon and shall inure to the benefit of both parties and their respective successors and permitted assigns. You may not assign your rights or delegate your obligations under these Terms without the prior written consent of AlgoCustom LLC. AlgoCustom LLC may assign its rights and obligations under these Terms (e.g., in connection with a merger, acquisition, or sale of assets) without your consent, provided the assignee agrees to be bound by these Terms.

34. Contact Information

34.1. For any questions, concerns, or notices regarding these Terms or the Services, please contact AlgoCustom LLC at:

Email: support@algocustom.com

Address: AlgoCustom LLC, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA

By accessing or using the Services provided by AlgoCustom LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com

Privacy Policy

Last Updated: 2025-04-16

1. Introduction

Welcome to AlgoCustom LLC (“AlgoCustom,” “we,” “us,” “our”). We are a limited liability company registered in the State of New Mexico, USA, with our principal place of business at 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit our website algocustom.com (the “Website”), use our programming services (the “Services”), or otherwise interact with us.

This Privacy Policy applies to all information collected through our Website and Services, as well as any related services, sales, marketing, or events. By using our Website or Services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

For the purposes of data protection laws, particularly the EU General Data Protection Regulation (GDPR) and UK GDPR, AlgoCustom LLC is the data controller of the personal data collected.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

– Email address
– First name and last name
– Phone number
– Address, State, Province, ZIP/Postal code, City
– Usage Data
– Other information relevant to customer surveys and/or offers
– Project requirements, specifications, and related communications necessary for providing the Services (which may contain personal views or ideas if provided by you)
– Payment information (such as credit card details or cryptocurrency wallet addresses), although this is typically processed directly by our third-party payment processors (Stripe, NOWPayments) and not stored on our primary servers.

2.2 Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. For more detailed information about the cookies we use, the purposes for which we use them, and how you can manage your preferences, please refer to our separate Cookies Policy. You can typically manage cookie preferences via your browser settings and any cookie consent tool provided on our Website. Refusing essential cookies may impact website functionality.

3. Use of Data

AlgoCustom uses the collected data for various purposes:

– To provide and maintain our Service
– To notify you about changes to our Service
– To allow you to participate in interactive features of our Service when you choose to do so
– To provide customer support
– To gather analysis or valuable information so that we can improve our Service
– To monitor the usage of our Service
– To detect, prevent and address technical issues
– To process payments for the Services
– To comply with legal and regulatory obligations
– For internal analysis and service improvement, which may include using anonymized or aggregated data derived from projects to understand service effectiveness or showcase capabilities in our portfolio as outlined in our Terms and Conditions (Section 21), always ensuring the protection of specific client confidential information and proprietary strategies
– To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Legal Basis for Processing Personal Data Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. AlgoCustom LLC processes Personal Data based on the following legal grounds:

a) To Fulfill Our Contract With You (Contractual Necessity): Much of our processing of Personal Data is necessary to perform the agreement you have with us when you order our Services. This includes:

• Processing your project requirements and specifications to develop the custom software.
• Communicating with you regarding your order, project progress, delivery, and support inquiries.
• Processing payments related to the Services you have purchased.
• Providing access to the Services and enabling features you choose to use.

b) For Our Legitimate Interests (Legitimate Interests): We process some Personal Data because it is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights. Our legitimate interests include:

• Providing, maintaining, and improving our Website and Services.
• Conducting internal analysis and monitoring usage trends to enhance user experience and service offerings.
• Ensuring the security and integrity of our Website, Services, and network; detecting and preventing fraud or technical issues.
• Responding to your inquiries and providing customer support outside of a direct contractual obligation.
• Enforcing our Terms and Conditions and other policies.
• Pursuing available remedies or limiting damages we may sustain.
• As detailed in our Terms and Conditions (Section 21), showcasing anonymized or generalized examples of work performed in our portfolio or marketing materials to demonstrate our capabilities, always ensuring that your specific confidential and proprietary information (like unique trading logic) is protected.
• Sending relevant information about services similar to those you have previously purchased (unless you have opted out).
• Where processing is based on legitimate interests, you have the right to object to this processing. Please see Section 9 for details on your rights.

c) To Comply With Legal Obligations (Legal Obligation): We may process your Personal Data where it is necessary for compliance with a legal obligation to which we are subject. This includes:

• Maintaining financial records for tax and accounting purposes as required by law.
• Responding to valid requests from law enforcement, courts, or other public authorities.

d) With Your Consent (Consent): In some situations, we may rely on your explicit consent to process your Personal Data. This includes:

• Sending you marketing communications (e.g., newsletters, special offers) where you have specifically opted-in to receive them.
• Using specific testimonials or feedback you provide, including your name, for marketing purposes, where we have obtained your separate permission.
• Processing certain types of data collected via cookies or tracking technologies for non-essential purposes (e.g., analytics, advertising), where required by law and obtained via our cookie consent mechanism.
• Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. Please see Section 9 for details on your rights.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in Section 15 (Contact Us).

5. Retention of Data

AlgoCustom LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to provide the Services, comply with our legal obligations (for example, retaining transaction data for tax/accounting purposes), resolve disputes, enforce our legal agreements and policies, and protect our legitimate business interests. Retention periods are determined based on criteria such as the duration of the client relationship, the time required to fulfill the service, applicable statutes of limitation, and mandatory legal or regulatory retention requirements. When your data is no longer needed for these purposes, we will securely delete or anonymize it.

6. Transfer of Data

Your information, including Personal Data, is processed primarily at AlgoCustom LLC’s different locations where the parties involved in the processing (like our Service Providers) are located. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction

If you are located outside the United States, please note that we transfer data, including Personal Data, to the United States for processing. For transfers of Personal Data from the European Economic Area (EEA), the UK, or Switzerland to countries not deemed adequate by the relevant authorities, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs) or the UK’s International Data Transfer Agreement (IDTA), or Binding Corporate Rules (BCRs) where applicable, or we may rely on specific derogations under Article 49 of the GDPR in limited circumstances.

Your use of our Services followed by your submission of such information represents your acknowledgment of these transfers. AlgoCustom LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that adequate controls are in place before transferring your Personal Data.

7. Disclosure of Data

7.1 Business Transaction

If AlgoCustom LLC  is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

7.2 Disclosure for Law Enforcement

Under certain circumstances, AlgoCustom LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7.3 Legal Requirements

AlgoCustom LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

– Comply with a legal obligation
– Protect and defend the rights or property of AlgoCustom
– Prevent or investigate possible wrongdoing in connection with the Service
– Protect the personal safety of users of the Service or the public
– Protect against legal liability

8. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AlgoCustom aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

– Right to Access: You can request access to your personal data that we hold.
– Right to Rectification: You can request corrections to any inaccurate or incomplete data.
– Right to Erasure: You can request the deletion of your personal data under certain conditions.
– Right to Restriction of Processing: You can request that we limit the processing of your data.
– Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
– Right to Object: You can object to the processing of your personal data for certain purposes.
– Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.
– Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of Personal Data relating to you infringes the GDPR.

If you wish to exercise any of these rights, please contact us using the details provided in Section 15 (Contact Us). We may need to verify your identity before responding to such requests.

10. Your Data Protection Rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). AlgoCustom LLC aims to comply with these rights. To exercise your data protection rights, you can make certain requests and ask us:

– What personal information we have about you. If you make this request, we will return to you:
– The categories of personal information we have collected about you.
– The categories of sources from which we collect your personal information.
– The business or commercial purpose for collecting or selling your personal information.
– The categories of third parties with whom we share personal information.
– The specific pieces of personal information we have collected about you.
– A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
– A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

We do not ‘sell’ personal information in the traditional sense (exchanging data for monetary compensation). Furthermore, we do not ‘share’ personal information for cross-context behavioral advertising purposes as defined under the CPRA.

California Resident Rights:

– Right to Know: You can request information about the personal data we collect, use, disclose, and sell.
– Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
– Right to Opt-Out of Sale/Sharing: While we do not currently sell or share personal information in a way that would require an opt-out under CCPA/CPRA, if our practices change, you would have the right to direct us not to sell or share your personal information. You also have the Right to Limit Use and Disclosure of Sensitive Personal Information under CPRA, although we strive to collect only information necessary for our services.
– Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California privacy rights described above, please send your verifiable consumer request(s) to us by email at: support@algocustom.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website.

11. Service Providers

We may employ third-party companies and individuals (‘Service Providers’) to facilitate our Service, provide the Service on our behalf, perform Service-related services, process payments, facilitate communications, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We enter into data processing agreements with these providers where required by applicable law.

Data Sharing and Third Parties

We may share your personal information with third-party service providers to facilitate our services, including:

– Payment Processors: We use Stripe for card payments and NOWPayments for cryptocurrency payments. You can find their privacy policies here and here.
– Communication Platforms: We may use platforms like WhatsApp and Telegram for customer communications related to project details. Please refer to their respective privacy policies for information on their data practices: here and here.
– Cloud Hosting Providers: We may use cloud services (e.g., AWS, Google Cloud, Hostinger, Bubble) to host our website and data.
– Website Analytics Providers: We use services like Google Analytics to understand website usage. See our Cookie Policy for details.

We ensure that these third parties are compliant with relevant data protection laws and only use your data for the purposes specified by us.

12. Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

13. Children’s Privacy

Our services are not directed to individuals under the age of 16 (‘Children’). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the ‘Last Updated’ date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about our privacy practices, please contact us.

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com

Disclaimer

Last Updated: 2025-04-16

Welcome to AlgoCustom LLC (“AlgoCustom,” “we,” “us,” “our”). This Disclaimer governs your use of our programming services related to trading bots, indicators, language conversions, fixes, and optimizations (the “Services”). By engaging with our Services, you acknowledge that you have read, understood, and agree to the terms outlined in this Disclaimer, which forms an integral part of our Terms and Conditions. Please read it carefully

1. Nature of Services & No Financial Advice

The Services provided by AlgoCustom LLC, including custom programming for trading bots and indicators, are strictly technical and informational. We provide programming services based solely on the specifications, logic, and requirements provided by you, the Client.

AlgoCustom LLC is NOT a financial advisor, registered investment advisor, broker-dealer, or portfolio manager. We do not offer, solicit, or provide:

    *   Financial, investment, trading, or brokerage advice or services.

    *   Recommendations or endorsements of any particular trading strategy, financial instrument, security, or market.

    *   Assessments of the suitability of any trading strategy for your financial situation.

    *   Legal or tax advice.

Any information provided on our website, through communications, or embedded within the developed software (e.g., parameter names, examples) is for educational, illustrative, or functional programming purposes only and shall not be interpreted or construed as financial advice or a recommendation to trade. You must rely on your own judgment or consult with qualified independent professionals for any financial, investment, legal, or tax decisions.and services.

2. Guarantee of Performance & Assumption of Risk

The performance of any trading bot or indicator developed by AlgoCustom LLC depends entirely on the strategy logic defined by the Client, the parameters used, market conditions, platform execution, and other factors beyond our control.

We make absolutely no guarantees, representations, or warranties, express or implied, regarding the performance, profitability, results, or outcomes of any software developed or Services provided. Past performance, whether actual or simulated (backtesting), is not indicative of future results.

Trading financial instruments, especially using automated systems, involves a SUBSTANTIAL RISK OF LOSS and is not suitable for all individuals. You could lose all or potentially more than your initial investment. You acknowledge and accept that you are solely responsible for understanding and bearing all risks associated with your trading activities and the use of any software developed by AlgoCustom LLC. We have no control over and assume no responsibility for your trading decisions or financial outcomes.

3. Limitation of Liability & Software Provided ‘As Is’

As fully detailed in our Terms and Conditions (Section 28: Limitation of Liability), AlgoCustom LLC shall not be held liable for any financial losses, damages (direct, indirect, consequential, or otherwise), costs, or expenses arising from the use, misuse, or inability to use the trading bots, indicators, or any Services provided.

All software and Services are provided strictly on an “AS IS” and “AS AVAILABLE” basis without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, or non-infringement. While we strive to deliver high-quality code based on your specifications, we do not warrant that the software will be error-free, uninterrupted, bug-free, or perform flawlessly under all market conditions or on all third-party platforms.
Third-Party Platforms & Services: We program bots and indicators typically designed for platforms such as MetaTrader 4/5, TradingView or other platforms as agreed, but we are not responsible for the functionality or performance of these platforms, nor for any errors or malfunctions related to them.

4. Client’s Sole Responsibility

You, the Client, acknowledge and agree that you are solely and exclusively responsible for:

    *   Defining, developing, and providing the complete and accurate trading strategy, logic, rules, and parameters to be programmed.

    *   Thoroughly testing and backtesting the delivered software in a simulated/demo environment *before* any live deployment to ensure it functions according to your expectations and risk tolerance.

    *   Making the independent decision to deploy the software in a live trading environment.

    *   Continuously monitoring the software’s performance and your trading account when deployed live.

    *   Ensuring the software remains compatible with any updates to trading platforms, broker APIs, or operating systems (unless maintenance services are specifically contracted separately).

    *   Complying with all applicable laws, regulations, and broker terms related to trading and the use of automated systems in your jurisdiction(s).

    *   The security of your trading accounts, API keys, and virtual private servers (VPS).

    *   Bearing all financial risks and consequences associated with your trading activities.

5. Seek Independent Professional Advice

AlgoCustom LLC strongly encourages you to seek independent advice from qualified financial, legal, and tax professionals before engaging in any trading activities or deploying automated trading systems developed through our Services.

Your engagement of AlgoCustom LLC’s Services signifies your understanding and acceptance of the risks and limitations outlined in this Disclaimer.

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com

Refund Policy

Last Updated: 2025-04-16

1. Our Commitment and Nature of Services

At AlgoCustom LLC (“AlgoCustom,” “we,” “us,” “our”), we specialize in providing custom programming services for trading bots, indicators, conversions, optimizations, and related software components, tailored specifically to the requirements provided by you, our Client (“Client,” “you,” “your”). We are committed to delivering high-quality, bespoke code based on the agreed-upon specifications.

Due to the custom nature of our work, significant resources—including analysis, consultation, development time, and opportunity cost—are allocated immediately upon project confirmation and payment. Therefore, our ability to offer refunds is strictly limited.

2. General Policy: No Refunds

As a general rule, once payment for Services has been made, AlgoCustom LLC does not offer refunds. By engaging our Services and making payment, you acknowledge and agree that you are purchasing custom development work, and fees paid are generally non-refundable. This policy applies regardless of the performance or financial outcome of the developed software, changes in your trading strategy, or other factors not directly related to our ability to provide the core programming service as described below.

3. Limited Exceptions for Refunds (At AlgoCustom LLC’s Sole Discretion)

Refunds (which may be full or partial) will only be considered and potentially issued under the following specific and limited circumstances, determined solely by AlgoCustom LLC:

• a) Service Misalignment Discovered Pre-Development: If, after you have made payment but before any substantial development work (including detailed coding, architecture design, or significant component implementation) has commenced, it becomes unequivocally clear through our initial post-payment clarification discussions that there was a fundamental misunderstanding of the service requested, and AlgoCustom LLC cannot provide the type of service you reasonably believed you were purchasing (e.g., you were seeking regulated financial advice, managed trading services, or a service entirely outside our technical programming offerings).
• b) Inability to Fulfill Core Technical Requirements: If, after accepting payment and conducting an initial technical review, AlgoCustom LLC determines, in its professional judgment, that we lack the specific technical capability or expertise required to deliver the core, essential functionality outlined in the agreed-upon project specifications, and no reasonable alternative solution within the scope of our services can be provided.

4. Circumstances Where Refunds Will NOT Be Issued

To avoid any doubt, refunds will NOT be granted under circumstances including, but not limited to, the following:

• Client changes their mind about the project, strategy, or features after payment.
• Client decides not to proceed with the project after development has started.
• Client is dissatisfied with the trading performance, profitability, or any financial results generated by the developed software. (Please refer to our Disclaimer).
• Delays caused by the Client’s failure to provide necessary information, specifications, feedback, or approvals in a timely manner.
• Disagreements regarding development methodology or minor implementation details, provided the core agreed-upon functionality is delivered.
• Issues arising from third-party platforms (e.g., MetaTrader, broker APIs, VPS providers), data feeds, or market conditions.
• Completion and delivery of the software according to the agreed-upon specifications.
• Client exhausting included revisions or refusing proposed solutions for reported issues that fall within the scope of the original agreement.
• Minor bugs or issues that AlgoCustom LLC is willing and able to rectify within a reasonable timeframe as per the agreed revision policy (see Terms and Conditions, Section 8).
• Client purchasing a package and later deciding not all included features/points were needed.

4. Refund Process for Approved Exceptions

If AlgoCustom LLC determines, at its sole discretion, that one of the limited exceptions outlined in Section 3 applies:

• We will notify you in writing (e.g., via email).
• We will determine the appropriate refund amount. This may be a partial refund if significant analysis, consultation, or preliminary setup work was performed before the determination was made (e.g., a deduction for initial work hours or analysis fees, communicated to you).
• The refund will typically be processed back to the original method of payment (Stripe or NOWPayments). However, AlgoCustom LLC reserves the right to issue the refund via an alternative method (e.g., cryptocurrency transfer, bank wire) if the original method is impractical, incurs excessive fees, or is otherwise not feasible. Any non-recoverable transaction fees charged by payment processors associated with the original payment or the refund transaction itself may be deducted from the refund amount.
• Please allow a reasonable processing time (e.g., 5-10 business days) for the refund to be completed after confirmation.

5. No Chargebacks

You agree not to initiate any chargebacks with your credit card provider or payment processor for fees paid to AlgoCustom LLC. If you have a concern or believe a refund is warranted under the limited exceptions in Section 3, you must contact us directly at support@algocustom.com to discuss the matter. Initiating a chargeback without first attempting to resolve the issue directly with us may result in the suspension of services and potential legal action to recover the funds.

6. Policy Changes

AlgoCustom LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately for all future transactions. Changes will not affect orders placed before the policy update unless explicitly stated.

7. Contact Information

If you believe your situation falls under one of the limited exceptions described in Section 3, or if you have questions regarding this Refund Policy, please contact us:

Email: support@algocustom.com

By making a payment for our Services, you confirm that you have read, understood, and agree to be bound by this Refund Policy.

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com

Non-Disclosure Agreement (NDA)

Last Updated: 2025-04-16

1. Parties

This Non-Disclosure Agreement (“Agreement”) is entered into between:

• AlgoCustom LLC, a New Mexico limited liability company with its principal place of business at 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA (“AlgoCustom,” “Company”), and
• The individual or entity engaging AlgoCustom’s services or providing information in connection therewith (“Client,” “you”).

AlgoCustom and Client may be referred to individually as a “Party” and collectively as the “Parties.” This is a mutual agreement, meaning both Parties may act as a Disclosing Party and a Receiving Party.

2. Purpose

The Parties wish to explore or engage in a business relationship wherein AlgoCustom provides custom programming services for trading bots, indicators, and related software components based on Client specifications (the “Services”). In connection with the Services, each Party may disclose certain Confidential Information (as defined below) to the other Party. This Agreement is intended to protect such Confidential Information from unauthorized disclosure or use.

3. Definition of Confidential Information

“Confidential Information” means any non-public information disclosed by one Party (“Disclosing Party”) to the other Party (“Receiving Party”), whether orally, visually, or in written or other tangible form, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

• a) Client’s Confidential Information Includes: Any proprietary trading strategies, algorithms, formulas, parameters, specific logic, performance data not publicly shared, business plans, or other non-public technical or business information provided by the Client to AlgoCustom for the purpose of defining and developing the Services.
• b) AlgoCustom’s Confidential Information Includes: Any proprietary programming techniques, software development methodologies, non-public tools or libraries (excluding widely available open-source components disclosed per the T&Cs), business processes, pricing information not publicly listed, client lists (except as permitted under Section 7), and other non-public technical or business information disclosed by AlgoCustom to the Client. For clarity, AlgoCustom’s Confidential Information does not include the final, custom source code specifically developed and delivered to the Client upon full payment, as ownership of that deliverable transfers to the Client per the Terms and Conditions. However, the underlying general programming techniques, algorithms, or reusable code structures employed by AlgoCustom remain its intellectual property (as per T&Cs Section 16) and may constitute AlgoCustom Confidential Information if not publicly known.
• c) Exclusions: Confidential Information does not include information that the Receiving Party can demonstrate:
  • (i) Was publicly known and made generally available in the public domain prior to the time of disclosure by the Disclosing Party;
  • (ii) Becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party through no action or inaction of the Receiving Party;
  • (iii) Is already in the possession of the Receiving Party at the time of disclosure by the Disclosing Party, as shown by the Receiving Party’s files and records immediately prior to the time of disclosure;
  • (iv) Is obtained by the Receiving Party from a third party without a breach of such third party’s obligations of confidentiality; or
  • (v) Is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information, as shown by documents and other competent evidence in the Receiving Party’s possession.
  • (vi) Is disclosed or used by AlgoCustom in accordance with the Portfolio Rights granted in Section 21 of the AlgoCustom LLC Terms and Conditions (see Section 7 below).

4. Obligations of Receiving Party

The Receiving Party agrees to:

• a) Hold the Disclosing Party’s Confidential Information in strict confidence and take reasonable precautions to protect such Confidential Information (including, at a minimum, those measures it takes to protect its own confidential information of similar sensitivity).
• b) Not disclose any Confidential Information of the Disclosing Party to any third party, except as otherwise expressly permitted herein.
• c) Use the Disclosing Party’s Confidential Information solely for the Purpose defined in Section 2 and not for any other purpose.
• d) Limit access to the Disclosing Party’s Confidential Information to its employees, contractors, or agents who have a need to know such information for the Purpose and who are bound by written confidentiality obligations no less protective than those contained herein. The Receiving Party remains responsible for any breach of this Agreement by its employees, contractors, or agents.

5. Compelled Disclosure

If the Receiving Party is required by applicable law, regulation, or legal process (such as a court order or subpoena) to disclose any Confidential Information of the Disclosing Party, it shall, to the extent legally permissible, provide the Disclosing Party with prompt written notice of such requirement prior to disclosure so that the Disclosing Party may seek a protective order or other appropriate remedy. The Receiving Party shall furnish only that portion of the Confidential Information which is legally required to be disclosed and shall exercise reasonable efforts to obtain assurance that confidential treatment will be accorded the Confidential Information so disclosed.

6. Term of Confidentiality

The obligations of confidentiality under this Agreement shall commence upon the date of first disclosure of Confidential Information and shall continue for a period of three (3) years from the date of disclosure. Notwithstanding the foregoing, the confidentiality obligations with respect to any information that constitutes a “trade secret” under applicable law shall survive termination of this Agreement for as long as such information continues to qualify as a trade secret.

7. Exception for Portfolio Rights

Notwithstanding anything to the contrary in this Agreement, Client acknowledges and agrees that AlgoCustom shall have the right to showcase the Services provided and resulting products as outlined in Section 21 (Portfolio and Marketing Rights) of the AlgoCustom LLC Terms and Conditions. This includes publishing generalized project descriptions, displaying visual representations (images/videos) of the software, sharing anonymized or aggregated performance metrics/parameters, presenting anonymized case studies, and using the Client’s name/logo (unless opted-out per T&Cs Sec 21.4). AlgoCustom’s exercise of these rights, when conducted in accordance with T&Cs Section 21 and without revealing Client’s core, specific, proprietary algorithms or logic designated as strictly confidential, shall not constitute a breach of this Agreement.

8. Return or Destruction of Confidential Information

Upon written request from the Disclosing Party or upon termination of the business relationship related to the Purpose, the Receiving Party shall promptly return to the Disclosing Party all documents and tangible materials containing the Disclosing Party’s Confidential Information, or certify in writing that all such materials (including electronic copies) have been destroyed. Notwithstanding the foregoing, the Receiving Party may retain one archival copy of the Confidential Information solely for the purpose of demonstrating compliance with its obligations under this Agreement or as required by mandatory law or regulation, provided such retained copy remains subject to the confidentiality obligations herein.

9. No License or Warranty

This Agreement does not grant any license, right, title, or interest in or to the Confidential Information, except for the limited right to use it solely for the Purpose. All Confidential Information remains the property of the Disclosing Party. Ownership of intellectual property developed during the provision of Services is governed by the AlgoCustom LLC Terms and Conditions. Confidential Information is provided “as is” without any warranty, express or implied.

10. Remedies

The Receiving Party acknowledges that any unauthorized disclosure or use of the Disclosing Party’s Confidential Information may cause irreparable harm for which monetary damages may be inadequate. Accordingly, the Disclosing Party shall be entitled to seek injunctive relief or other equitable remedies, in addition to any other remedies available at law, to prevent or remedy any breach or threatened breach of this Agreement by the Receiving Party.

11. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Bernalillo County, New Mexico, and the Parties hereby irrevocably consent to the personal jurisdiction and venue therein.

12. Miscellaneous

• a) Entire Agreement: This Agreement, together with the AlgoCustom LLC Terms and Conditions and Privacy Policy where referenced, constitutes the entire understanding between the Parties concerning the subject matter hereof and supersedes all prior agreements, negotiations, and discussions relating thereto.
• b) Amendments: No amendment or modification of this Agreement shall be valid unless made in writing and signed by authorized representatives of both Parties.
• c) Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• d) No Waiver: Failure by either Party to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that or any other provision.
• e) Notices: Any notices required under this Agreement shall be given in writing to the addresses set forth in Section 1 or to such other address as a Party may designate in writing. Email notice to the primary contact emails shall be deemed sufficient.

13. Acceptance

This Agreement becomes effective upon the earlier of: (a) the date it is executed by both Parties (if applicable), or (b) the date the Client first discloses potentially Confidential Information to AlgoCustom or engages AlgoCustom’s Services after having been provided notice of or access to this Agreement. By providing information through our website, engaging our services, or discussing potential projects, you acknowledge that you have read, understood, and agree to the terms of this Non-Disclosure Agreement.

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com

Cookie Policy

Last Updated: 2025-04-16

1. Introduction

This Cookie Policy explains how AlgoCustom LLC (“we”, “us”, or “our”) uses cookies and similar technologies (like pixels and web beacons) on our website algocustom.com (the “Website”). This policy should be read together with our main Privacy Policy, which provides more detail on how we handle personal data collected via cookies and other means. We use these technologies to enhance your browsing experience, analyze our website traffic, and provide personalized content and advertisements. By using our website, and where required by law, consenting via our cookie management tool, you agree to our use of cookies in accordance with this policy.

2. What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be “persistent” or “session” cookies, and can be first-party or third-party.

3. Types of Cookies We Use

We use the following types of cookies on our website:

3.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. These cookies typically do not require your consent, but you should be aware of their use.

3.2 Analytics Cookies
We use analytics cookies to collect information about how visitors use our website. This helps us improve our website’s functionality and user experience. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. These cookies help us understand website traffic and usage patterns. They are typically set only with your explicit consent in jurisdictions requiring it (like the EU/UK).

3.3 Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. These may enhance your experience but are generally not essential for the site to work. Depending on the function and jurisdiction, these may require your consent.

3.4 Advertising Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. These cookies track your activity to deliver relevant advertising. We use these only with your explicit consent.

3.5 Social Media Cookies
These cookies are set by social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. These cookies, often set by social media platforms via embedded content or sharing buttons, may track your browser across other sites. Their use is subject to the respective social media platform’s policies and typically requires your consent.

4. Purpose and Duration of Cookies

Below is a summary of the types of cookies we use and their general purpose and duration:

Essential Cookies:

• Purpose: Necessary for basic website functionality, security, and accessibility.
• Duration: Typically “Session” cookies (deleted when you close your browser), though some may persist slightly longer for security functions.

Analytics Cookies (e.g., Google Analytics):

• Purpose: To collect anonymous data about website traffic and user interaction to improve our site and services.
• Duration: Can be persistent, often lasting up to 2 years.

Functional Cookies:

• Purpose: To remember your preferences (like language or region) and provide enhanced features.
• Duration: Can be session or persistent, often lasting up to 1 year.

Advertising Cookies (e.g., Facebook Pixel):

• Purpose: To track browsing habits for delivering personalized advertising and measuring ad campaign effectiveness.
• Duration: Can be persistent, often lasting from 90 days up to 1 year.

Social Media Cookies:

• Purpose: To enable content sharing via social networks or track activity if logged into those networks.
• Duration: Often persistent, duration set by the third-party social media platform, potentially up to 1-2 years.

Note: Specific cookie names and exact durations may vary. More detailed information may be available through our cookie consent management tool.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

– Google Analytics: For website analytics
– Facebook Pixel: For advertising and analytics
– Stripe and NOWPayments: For payment processing. When you proceed to payment, you may interact directly with their platforms, which have their own cookie and privacy policies.
– Cloudflare

Please refer to these third parties’ specific privacy and cookie policies for more information on how they use cookies and handle your data. We do not control the setting of these third-party cookies.

6. Your Choices Regarding Cookies

When you first visit our Website, you will be presented with a cookie consent banner or tool. This tool allows you to:

    *   Accept all cookies.

    *   Reject all non-essential cookies.

    *   Customize your preferences and consent only to specific categories of non-essential cookies (like Analytics or Advertising).

Your consent choices will be saved (typically via a cookie itself) for a period as required by law, after which we may ask for your consent again. You can typically change your preferences at any time by accessing the cookie settings link or icon available on our Website (often in the footer or corner).

Essential cookies that are necessary for the website to function cannot usually be disabled via our consent tool, as blocking them may impair site functionality. You can, however, manage or block even essential cookies through your browser settings (see Section 7), but be aware this might break parts of the Website.

7. How to Manage Cookies

In addition to using our cookie consent management tool, you can also control and manage cookies directly through your web browser settings. Here are links to instructions for common browsers:

– Google Chrome
– Mozilla Firefox
– Safari
– Microsoft Edge

Managing cookies through your browser is a general setting and may affect all websites you visit, whereas our consent tool provides specific control for our Website.

8. Consequences of Disabling Cookies

If you decide to disable certain cookies, you may not be able to use some features of our website effectively. This could prevent you from saving customized settings and may affect the functionality and features of the website.

9. Changes to This Cookie Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the “Last Updated” date.

10. Data Collection and Use

Information collected via cookies is used in accordance with our Privacy Policy. We primarily use cookie data in aggregated or anonymized form for analytics and website function. Where cookies collect Personal Data (e.g., unique identifiers used for tracking or personalization), that data is handled as described in our Privacy Policy, including details on legal basis, retention, and your data protection rights. We generally do not use cookies to collect directly identifiable information like your name or email address unless you provide it through a form.

11. Cross-Border Data Transfers

Data collected through cookies may be processed by us or our third-party service providers (like Google Analytics) on servers located outside your country, including in the United States. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place, as further detailed in our Privacy Policy (Section 6: Transfer of Data).

12. Contact Us

If you have any questions about this Cookie Policy, please contact us at:
Email: support@algocustom.com
AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA

13. Compliance Statement

This Cookie Policy is designed to comply with relevant data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

AlgoCustom LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
support@algocustom.com